1. Introduction
At Poldu (a brand of Infoz Software Solution), we are committed to maintaining the highest privacy, confidentiality, and data protection standards. This Privacy Policy details how we collect, store, process, and protect information when you utilize our website, CRM portal, demo diagnostic calculators, and industrial IoT solutions.
2. Information We Collect
We collect several categories of information to provide seamless production execution intelligence:
- Business & Contact Data: Name, work email address, telephone/WhatsApp number, job title, company name, industrial cluster, and city provided during demo requests, loss assessments, or partner applications.
- Manufacturing Diagnostic Data: Number of machines, machine categories, cycle times, planned shift hours, downtime percentages, scrap/rejection rates, and hour costs provided in calculation wizards.
- Edge Machine Telemetry: For connected plants, high-frequency signals including digital pulses, PLC register values, motor current, spindle run-hours, and sensor timestamps.
- Technical & Log Data: IP addresses, browser types, session IDs, and access timestamps stored securely in server logs.
3. How We Use Your Information
We process collected information for the following specific business purposes:
- Generating your plant-specific Production Loss Report and diagnostic benchmarks.
- Facilitating secure administrative access to the Poldu CRM and Partner Network portals.
- Processing referral lead registrations and attributing partner commission payouts.
- Improving predictive downtime models and cycle-time anomaly detection algorithms.
- Complying with statutory accounting and tax regulations in India.
4. Data Protection & Encryption
All telemetry communication between factory floor edge gateways and our cloud ingestion servers utilizes TLS 1.3 encryption with mTLS device certificates. Database records are secured with AES-256 encryption at rest, and role-based access control (RBAC) ensures only authorized administrators inspect customer accounts.
5. Information Sharing
We do not sell, rent, or trade your manufacturing parameters or business contact information to third parties. Data is only disclosed to authorized cloud infrastructure providers (under strict DPAs) or when mandated by applicable law enforcement agencies.
6. Your Rights
Under the Digital Personal Data Protection Act (DPDP) and applicable regulations, you have the right to request access to, correction of, or deletion of your personal records. Contact our grievance officer at support@poldu.com.