1. SaaS Subscription Cancellation
Customers may cancel their recurring Poldu MES cloud subscription by submitting a written notice to support@poldu.com at least 30 days prior to their next scheduled billing cycle. Access to the platform will continue until the end of the paid subscription term.
2. Refund Eligibility for Software Licenses
Due to the upfront infrastructure allocation and proprietary deployment of customized plant dashboards, software subscription fees (annual or quarterly) are non-refundable once the production onboarding kickoff has occurred.
3. Hardware & Edge Gateway Warranty
All Poldu-manufactured edge gateway hardware, current sensors, and relay modules carry a 1-Year Limited Replacement Warranty against manufacturing defects. If an IoT gateway unit encounters hardware failure under normal industrial operating conditions, our technical support team will dispatch a replacement unit within 3 business days of diagnostic verification.
4. Pilot Deployment & Proof of Concept (PoC)
For qualifying plants engaged in a paid 30-day Proof of Concept (PoC) pilot, specific refund terms agreed upon in the commercial Pilot Agreement will supersede standard terms.
5. Inquiries & Return Shipping
To request hardware RMA authorization or submit cancellation inquiries, contact our operations desk at:
Infoz Software Solution
Returns Department, 158, First Floor, Powai Plaza, Hiranandani Garden, Powai, Mumbai 400076
Email: support@poldu.com